FAQs
Luv the Paw ⢠Nashville, Tennessee
Good questions. Straight answers. Occasional pet hair.
Shopping for your next favorite shirt? Sending a gift to someone whose camera roll is 98% pets? Find answers about orders, shipping, returns and the people behind Luv the Paw.
Shopping & Products
What sizes does Luv the Paw offer?
Most styles are available in Sā2XL, with XS and 3XL offered on select designs. Sizes, colors and availability vary by item.
Check the size chart and fit details on the product page before ordering. Need help choosing, or don't see your size? Email support@luvthepaw.com. Guessing is for how many treats your dog has already had today.
How should I wash and care for my apparel?
Wash inside out in cold water on a gentle cycle, then hang dry or tumble dry low. Avoid high heat and never iron directly on the design.
A little care helps keep your favorite print looking good through repeat wears and washes. See our full apparel care instructions.
What payment methods do you accept?
We accept major credit cards and the digital payment options displayed at checkout. Available methods may vary by device and checkout settings.
Your checkout will show the options available for your order before you pay.
Can I order a custom or personalized design?
We don't currently offer custom or personalized designs. We do love hearing ideas for future Luv the Paw designs, though.
Have a suggestion? Email support@luvthepaw.com. Your pet's questionable behavior could be our next inspiration.
Do you offer discount codes or special promotions?
Yes, we occasionally offer promotions and special offers. Sign up for emails using the form at the bottom of our website to hear about new designs and upcoming deals.
Check each offer's terms for eligible items, exclusions and expiration dates.
Does my order come with a free koozie?
Yes! Every online apparel order comes with a free Luv the Paw koozie. Your shirt gets a new home. Your drink gets a little LUV.
Shipping & Orders
How much does shipping cost, and when is it free?
- Orders under $45: $4.95 flat-rate shipping.
- Orders $45 and up: Free shipping.
- Tennessee orders $20+: Free shipping.
Additional shipping services, when available, are priced at checkout.
Where does Luv the Paw ship from?
We print and pack your apparel orders in Nashville, Tennessee, and ship them from here. Each order gets our hands-on attention before heading your way.
When will my order ship, and when will it arrive?
Orders typically ship within 2ā5 business days. After shipping, most arrive within another 2ā6 days, depending on your location and shipping method.
Processing and delivery are separate steps. These are estimates, and we'll contact you if an item needs extra processing time. You'll receive an email with tracking when your order ships.
Can I get my order by a specific date?
Contact us before ordering if you need an item for a birthday, holiday or event. We'll help you check whether your timeline is realistic.
UPS and FedEx ground and 2-day options are available at checkout when offered for your order. Faster shipping changes transit time; our usual processing time still applies unless we've arranged otherwise.
Email support@luvthepaw.com with the item, size, delivery ZIP code and date you need it.
How do I track my order?
Use the tracking link in your shipping confirmation email to follow your package. If you can't find the email, check your spam or promotions folder.
Still missing? Email support@luvthepaw.com with your order number, and we'll help you find it.
What if tracking says delivered, but I can't find my package?
Check around your delivery area, confirm the shipping address on your order, and ask anyone in your household or building who may have accepted the package.
If it still hasn't turned up, email support@luvthepaw.com with your order number and tracking details so we can help you look into it.
Do you ship internationally?
We currently ship within the United States. International shipping isn't available at this time.
Returns & Help
Can I return or exchange my order?
Yes. Eligible apparel can be returned or exchanged within 30 days. Items must be new, clean and unworn. We want you to LUV it, not leave it in the drawer.
Pet toys, dog treats, kitchen towels, koozies and other gift items are final sale, as are sale or clearance items. Original shipping charges are non-refundable.
Email support@luvthepaw.com with your order number to get started. Please read our full return and exchange policy for eligibility, labels and exchange details.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible so we can help make it right. Email support@luvthepaw.com with your order number, a description of the issue and clear photos of the item. For shipping damage, include photos of the packaging too.
You can also call or text 615-830-0343.
Can I change or cancel an order after placing it?
Possibly. Contact us immediately, and we'll check whether we can still make the change. Changes and cancellations depend on how far along your order is and aren't guaranteed.
Email support@luvthepaw.com or call or text 615-830-0343. Include your order number and what you'd like to change.
About Luv the Paw
What makes Luv the Paw apparel different?
Luv the Paw creates playful apparel for pet people, with comfortable fabrics, funny designs and a little good built in. We're a small business based in Nashville, Tennessee, and we print and pack our apparel orders ourselves.
We use quality inks and professional printing processes to create durable designs made for repeat wear. Follow the care instructions to help your favorites stay looking their best.
Where can I shop Luv the Paw in person?
We don't currently have a physical Luv the Paw store. You can shop online anytime or find us at select festivals and markets across Middle Tennessee.
Follow our social media for upcoming appearances, or email support@luvthepaw.com to ask where you can see our designs in person.
How does my purchase help pets in need?
A portion of our sales helps support pet rescues and organizations caring for animals and the people who love them. We also contribute apparel, gift cards and auction items to support their work.
Visit our Giving Back page to meet our featured giving partner and see organizations we've supported. Your order shares a little luv beyond your closet.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale for retail partners through Faire. Visit our wholesale page to get started.
Interested in a larger order of an existing design for a group or event? Email support@luvthepaw.com with the design, quantities and date needed so we can discuss availability and pricing.
Wear the Humor. Share the Luv.
